Deskside Support Analyst - Bilingual English/french


Montréal, QC, Canada


À négocier


Informatique, télécoms, Web


Plein temps

Date d'embauche

Dès que possible

Publié le


On behalf of our client in the Consulting Sector, PROCOM is looking for a Deskside Support Analyst - Bilingual English/French.

Deskside Support Analyst - Bilingual English/French – Job Description

Provide technical support for a migration project from Windows 7 to Windows 10 for one of our banking clients
Report to the Onsite Team Lead (and/or Manager of the Onsite Team) and interact, collaborate and address end users/clients with the highest standard of professionalism/customer service
Deliver technical support services in a courteous and responsive manner during the migration project
Troubleshoot, fix and/or resolve clients’ issues
Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, de-install, re-image, evaluation and testing, answer/respond to questions about software
Consistently demonstrate interpersonal and customer service skills
Demonstrate the use of various software applications to end users
Deskside Support Analyst - Bilingual English/French – Mandatory Skills

3+ years of work-related experience
Experienced working with laptops and both Windows 7 and 10 operating systems
Associates Degree or technical training or equivalent combination of education and experience
Demonstrated ability to multitask
Excellent customer service and communication skills
Deskside Support Analyst - Bilingual English/French - Assignment Start Date

ASAP – 2 months (high possibility for extension)

Deskside Support Analyst - Bilingual English/French - Assignment Location

Montreal, QC – Work onsite

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