Globe WHV Insurance Reviews

Globe WHV: you'll be covered for hospitalization, repatriation (after a major accident, for instance), accidental death, personal civil liability, etc.

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557 Reviews

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Ldelcourt
0 2
This review was posted in French. Show original

I’m only at the beginning of my PVT adventure, but I traveled 3 months in Canada beforehand.
Before this trip, I was able to exchange with ACS to find out how to allow the validity of the PVT globe insurance when I activate my PVT without departing from France (one of the contractual conditions normally).
They confirmed to me that they could take out a first globe partner contract for the first 3 months, transformed into a PVT globe once I activated this one.
Following an injury during sports exercise, I needed to consult a dermatologist. ACS was able to reassure me and accompany me with reimbursement of advance care. The care form requested by ACS is easily completed by doctors in Montreal.

In the end for ACS currently it is:
– Very fast and pleasant exchanges
– Flexibility to adapt to the specificities of each
– Reimbursement with simple procedures (provided that all the documents requested are sent, it is therefore important to have the list in mind to avoid unpleasant surprises: ACS treatment form completed by the doctor / doctor’s consultation report / invoice /proof of payment)
– A processing time of 3-4 weeks and possibly more for reimbursement depending on the documents sent.

GlobePVT
1.3K 5.4K
This review was posted in French. Show original

Good morning,

Thank you for sharing this positive testimony.
Our teams are always attentive and close to the insured. I hasten to share with them.
Good continuation to you.
Sandra

Jean-Philippe
0 0
This review was posted in French. Show original

Communication and sending of documents is clear and fast. Reimbursement of my dental expenses was also hassle-free.

GlobePVT
1.3K 5.4K
This review was posted in French. Show original

Hello Jean-Philippe,
Thank you for your testimony which makes me happy and which I shared with the teams :).
Best wishes.
Sandra

Ophelie
0 1
This review was posted in French. Show original

Everything is well explained, easy if we have any hesitation, the customer service is super responsive, I recommend without hesitation.

GlobePVT
1.3K 5.4K
This review was posted in French. Show original

Hello Ophelia,
Thank you for your feedback which I shared with our hyper-responsive customer service, I confirm it 🙂
Good continuation to you.
Sandra

Marine
0 2
This review was posted in French. Show original

Globe PVT is worth its price. It is not the best service, because there is not enough information on how to get reimbursed. I went to see the doctor two months ago and after making my reimbursement request, they asked me for additional documents, which made me waste time in reimbursement. Why not ask us to list in advance the papers to ask the doctor when we are there, rather than asking when requesting reimbursement?
In addition, the refund is falsely full. I paid $200 for my consultation and was reimbursed $193 because they converted it into Euros and then converted back into CAD to reimburse me. When I use April’s insurance (which is certainly more expensive) the reimbursement is made very quickly and equal to the amount spent.

So not the worst experience, but I wish I had known that in advance.

GlobePVT
1.3K 5.4K
This review was posted in French. Show original

Hello Marina,
I have noted your opinion and I thank you for this information.
I’ll try to answer for clarity:
– not enough information on how to get reimbursed: You will find in the insurance tab, a whole section on how to use my insurance properly: https://pvtistes.net/comment-bien-utilisation-mon-assurance- globe-pvt/
It is quite complete.
You will also find in the conditions of the Globe PVT contract, downloadable in this same insurance tab, the detailed procedure for requesting reimbursement.
You will also find, on the Globe PVT product page, still in the “insurance” tab just above, a “reimbursement” tab: https://www.acs-ami.com/fr/part/pvtistes/globe- pvt/?part=pvtists
Not to mention our regular presence on the forum to answer questions, doubts, etc.
I think that’s a lot of info on how to go about making a refund request 🙂
– request for additional information: the detailed procedure clearly explains what is needed to make a complete request and in particular that the doctor indicates the diagnosis during the consultation.
– The exchange rate: difference of 7 CAD: Transfers to foreign accounts are sometimes subject to bank charges and/or variations linked to changing exchange rates.
For our part, we take charge of the bank sending costs (transfer issuing costs which are therefore not charged to you) but we have no view on what your bank could charge you (or not) when receiving a transfer from abroad.

I hope these answers give you more understanding of how a refund request process works.

Do not hesitate to come back to me for any further information.
Sandra

Shangrilass
0 2
This review was posted in French. Show original

Fortunately, I had little need of their services, but the little I asked for was easily granted.

Adeline
2 9
This review was posted in French. Show original

Having had a health problem in September, I first called on the teleconsultation (available with the Globe PVT offer) to get a first medical opinion. Then, during my stay in the emergency room, Globe PVT took care of my health costs (through Goral Assistance) so that I did not have to advance them, knowing that a visit to the emergency room exceeds $1200, I was more than happy with the service provided by the insurance.

What would you change in the refund process?
Have a confirmation of our reimbursement, after all the procedures, as well as the total amount that has been paid by the insurance.

Effy
1 0
This review was posted in French. Show original

I had to see an “emergency” ophthalmologist and I contacted the insurance department by email, not knowing where to apply online. After some research I found but I also had a very quick response and my refund was made in less than 10 days.