Globe WHV Insurance Reviews

Hello Mariam,

Thank you for your comment which is nice.
I will immediately pass it on to our medical service team.
Sandra

Hello Chachou13

Thank you for this positive feedback which always feels good.
I will pass it on to the medical service team.

Sandra

Hello Max,

Thank you for your positive feedback.

Indeed, if the application is complete from the start, the processing will be more efficient and faster.

Have a nice week.
Sandra

Hello Maxime,
I am sorry that your experience with our Claims Department does not satisfy you.
The Globe PVT contract is a private insurance contract, it offers a set of guarantees, with limits and exclusions.

To process a reimbursement request, our team needs a set of supporting documents, including the original invoices when they exceed €500. For some requests, it may be necessary to send us additional elements so that our team can decide whether this is guaranteed or not.

I am surprised that you indicate that we do not respond to your emails, because this is not at all our habit. However, it happens that our responses end up in spam, which is very regrettable, our policyholders then think that we leave them without answers. Have you checked your spam?

I invite you to contact me directly by private message with the reference of your request so that we can take stock of your file together.

See you soon,
Sandra

Hello Sandra and thank you for your reply.

I have nothing in my spam unfortunately.

I sent all the requested items by post. ACS contacted me again to ask me for one last document, a “statement of emergency department accounts”, but it was impossible to get details on what it is (from ACS). This is why my file has not progressed for 2 years despite my numerous reminders to resolve the situation.
See you soon,
Maxime

Hello Maxime,
Thanks for your feedback.
I think I understand what you are being asked (having worked in the claims department for a while :)).
And for spam, it is generally automatically deleted every 30 days. So if there have been several exchanges for more than a month, then these messages are no longer there.
I speak from experience!

I suggest you give me your contact details in a private message to find your file and then I will send all this to the medical department and we will see.

Ok for you?

Sandra

Hello again Maxime,
Our medical service received your message by email.
He will give you an answer today.
Don’t hesitate to check your spam.
Have a nice day
Sandra

Wow thank you so much! I actually got a response this morning, ACS communicated very clearly and authorized the reimbursement of my expenses.

Thank you so much Sandra!

You’re welcome Maxime!
I have nothing to do with it and I have no doubt about the efficiency of our medical team 🙂
Have a nice day.
Sandra

Thank you very much Sandra for helping Maxime 🙂