How to choose a phone plan in Canada

Chapter 2 of 3

As in most countries, there are two types of operators. Traditional operators own the telecommunications infrastructure and, therefore, own one of the main telephone networks, Cheaper secondary operators “piggyback” off one of the main operators’ networks. There are also some regional companies, which only operate in specific territories/provinces.

You should always check the coverage of a particular network before committing to one. Each operator’s site offers an interactive map. Generally speaking, more rural areas (especially in the remote North) are poorly covered. If you plan to live somewhere rural, you will want to research regional providers that might have coverage in that area.

Operator	Covers
Bell	All populated areas of Canada
Rogers	All populated areas of Canada
Telus	All populated areas of Canada
Videotron	All populated areas of Canada
Fizz	Uses Videotron’s network
Fido	Uses Rogers’ network
Chatr	Uses Rogers’ network
Virgin	Uses Bell’s network
Lucky Mobile	Uses Bell’s network
Koodo	Uses Telus’ network
Public	Uses Telus’ network
Sasktel	Saskatchewan only

The price difference between the two types of operators is usually justified by the services you receive for the price. For example, some providers offer differently priced packages for local, national or international coverage.

Another difference is customer service is often non-existent for secondary providers, and they won’t have physical stores you can go into for help (aside from in a few large cities). This isn’t always the case, however, as some brands (e.g. Fizz) have won awards for their online experience, despite not having physical stores. If you do your research, you can make great savings if you go with a secondary operator that has positive reviews.