Guest Services Agent

Ville

300 Mountain Avenue, Banff, AB, Canada

Salaire

17.1 CAD Horaire

Catégorie

Tourisme

Type

Plein temps

Date d'embauche

25/05/2022

Publié le

22/11/21


Scope

A Guest Services Agent is responsible to ensure our product is presented to company standards, that guests are our main focus, that all standards and procedures are being followed as instructed, and that any discrepancies are reported to the manager.

Duties & Responsibilities
  • Provide excellent customer service to guests and team members
  • Check guests in and out of the hotel using a computerized hotel management system
  • Verify all guest information at check in; name, address, method of payment, special requests etc.
  • Process payment transactions, both cash and electronic
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Maintain knowledge of current resort events, activities and promotions
  • Resolve guest concerns or issues and follow-up
  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner
  • Coordinate and communicate with all operating departments to enhance guest experience
  • Co-operate and accept other assignments as and when required

Physical Demands
  • Requires constant standing
  • Occasional lifting and carrying up to 11 pounds / 5 kg
  • Occasional bending, leaning, reaching
  • Significant use of a computer

Qualifications
  • Completion of Grade 12 or equivalent
  • Previous hotel experience required with front desk experience preferred
  • Experience with Opera is an asset
  • Flexible schedule to work days, evenings, weekends and holidays
  • Well-organized with high attention to detail
  • Excellent written and verbal communication skills and a friendly and courteous manner
  • Capable of remaining calm and working effectively under pressure
  • Works well in a team environment

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