Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Automotive Parts Specialist speaking French and English working remotely from home in Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. 

This position is open to residents of British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Ontario, Quebec, and Saskatchewan.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.  

On a typical day, you'll 

Parts Ordering and Status
Backordered item ETA
Order cancelation
Parts Pricing
Place outbound phone calls to dealerships to follow up on recent inquiries

What You Bring to the Role

Ability to read, write, and speak French and English. In this role you will be interacting with global customers and coworkers whose primary language is French or English.
Minimum of 2 years’ experience as an automotive parts specialist
Thorough knowledge of automobile mechanical and electronic functions
Excellent computer skills
Ability to multi-task
Excellent communication skills
Must already reside in one of the following Canadian provinces: British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec and Saskatchewan. Not eligible in Alberta.

What You Can Expect

The position is permanently remote and full-time
Supportive of your career and professional development 
An inclusive culture and community minded organization where giving back is encouraged 
A global team of curious lifelong learners guided by our company values 
Ask us about our paid time off (PTO) and wellness and healthcare benefits 
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) 
Visit www.mybenefits.ttec.com for more information. 

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.