E-Commerce Coordinator

65 Affichages

Type

Plein temps

Salaire

À négocier

Catégorie

Commerce, distribution

Date d'embauche

Dès que possible

Ville

Toronto, ON, Canada


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E-COMMERCE COORDINATOR
SUMMARY
This role will ensure that all E-Commerce activities for the local market are well coordinated and supported across all relevant functions to optimize sales and integrate all digital channels. The role is the first point of contact for end consumers, internal departments and Brand HQ for all e-Commerce related activities. The individual acts as an ambassador within the Brand organization and the external marketplace.
PRINCIPAL ACCOUNTABILITIES INCLUDE…
Customer Support
• Manage all inbound e-commerce enquiries by e-mail and telephone in English and French.
• These include pre-sales, transactional, and post-sale enquiries
• Liaison with various departments (marketing, accounting, CS, IT, warehouse and logistics) to troubleshoot problems with checkout process, inventory quantity, price inaccuracies, payment issues, delivery dates, etc.

Technical Support
• Upload Images, update all product and content on the e-comm site, highlight new collections, use analytics to monitor traffic to the site
• Prepare newsletter email for regular distribution and suggest ways to grow sales.
• Perform manual checks on pending orders and release
• Liaison with IT, Finance and other teams to ensure accurate and timely capture of relevant financial and transactional data
• Be responsible for all 3rd party internet sites, ensuring they have current campaign images, and respecting correct Brand Guidelines.
• Web-analytics and reporting (i.e. Google analytics)
Support Ongoing Site Promotions and Updates
• Working closely with the marketing team, support ongoing site promotion through:
• Search Engine Optimization (site pages keywords and description management)
• Liaison with web team in Switzerland regarding product display, site layout, copy, etc
• Local adaptation of layouts in line with agreed guidelines and permissions from HQ
• Merchandising of the website based on HQ recommendation and local markets specificities

Inventory Management
• Coordinate with Brand Sales Planner to reserve appropriate inventory quantities for E-Commerce.
• Liaison with warehouse and logistic team to follow-up on pending orders, shipment address changes, returns, exchanges, transfers, etc.


REQUIREMENTS:

This is a hybrid role that requires technical know-how and discipline with superlative customer service skills and a positive pro-active attitude.
E-commerce:
• 2+ years’ experience in digital marketing and e-commerce environment
• Understanding of the digital shopping process (Search-basket-checkout-orders delivery)
• Understanding of the “customer’s shopping experience”
• Understanding of the back office management with all the payment process through a PSP (Payment service provider) and an acquirer.
• Local knowledge and understanding of digital marketing activities
• Knowledge of web analytics

Technical:
• Good command of:
 Magento or other Content Management System (CMS)
 SAP
 Photoshop
 MS Office Tools (Excel, Power Point)
 Google Analytics
 Google Webmaster
 Calleo

• Social Media: Facebook

Customer Service:
• Ability to handle customer service cases from inception to completion
• Clear and concise verbal and written communications in English and French.

Attitude:
• Flexible and open approach, able to take on tasks as required
• Collaborative: able to build relationships with other teams and departments

Language:

• Fluent in both English and French.
EMPLOYMENT STATUS
• Salaried, Full-Time, up to 40 hours per week. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours a week, certain holidays and blackout dates.